Five important keywords in icTracker
icTracker starts with only a few simple, powerful assumptions about how things get done. Functions it performs are built around these few key words and concepts. Once you know them, the system is easy to understand and use.
A Department is a group of workers organized around a common goal. Depending upon your workplace, a Department might be a separate company within a larger conglomerate; it might be a workgroup charged with carrying out a particular kind of work (for example, Human Resources, Product Design, or Customer Service); it might deal with a discrete group of resources (for example, Fossil Fuels, Solar Power, Nuclear Energy).
The icTracker Administrator is responsible for defining and maintaining Departments, for managing User accounts, and for assigning Users to the staff of particular departments.
A Project is a goal-oriented activity performed by one or more members of a Department. A Project has a defined start and a defined finish. It produces a measurable result. Completing a Project requires an expenditure of time, money, and resources.
Every icTracker User is entitled to originate a Project within his or her Department.
The icTracker Administrator is responsible for customizing fields and drop down menus on Project screens.
A Task is an identifiable piece of work that needs to be done by one or more members of a Department if a Project is to be completed successfully. Like a Project, it has a start date, a finish date, a person who defines it, and a person responsible for its accomplishment.
Every icTracker User is entitled to originate a Task within his or her Department.
The icTracker Administrator is responsible for customizing fields and drop down menus on Task screens.
Whether your industry refers to them as bugs, issues, or demons, problems are the obstacles you encounter in successfully accomplishing a Task or a Project. They are the things that go wrong, the schedules that slip, the bit of code that crashes the machine. Success in a Project requires identifying Problems, assigning responsibility for them, and resolving them.
Every icTracker User is entitled to originate a Problem and to assign it to himself or another Department member for resolution.
The icTracker Administrator is responsible for customizing fields and drop down menus on Problem screens.
A Document is an artifact generated by the staff of a Project. Within icTracker, the term “document” is format-agnostic and may refer to any type of file, whether it was created in Word, Excel, Outlook, Publisher, or any other application. Documents can be attached to Projects, to Tasks, or to Problems, and accessed from all Summary View screens.
Every IcTracker User is entitled to attach a Document to a Project, Task, or Problem. Categories of Documents (e.g. Project Reports, Expense Reports, Emails, Images, etc.) are created and maintained by IcTracker administrators.
IC Soft, Inc.
21C Orinda Way, #332 Orinda, CA 94563 USA tel: (925) 254-2731 fax: (925) 253-1574 http://www.ic-soft.com
Back to icTracker Home